Telco Blues

Bellsouth is getting close to a “sucks” blog. They supposedly hooked up the phone last week when the floor was being installed. It wasn’t working yesterday so I called for them to come out today. No one called my cell and the phone still doesn’t work so I called them up. Here is a summary of the conversation.

“Our system shows that your phone line is working.”
“Have you used the phone in my house? It’s not working. Did anyone come out to fix it?”
“Well we tested the line and it shows it’s working. Your hardware is probably broken. We called to tell you that.”
“We’ve tested multiple phones on different jacks with nothing else connected — it’s NOT the equipment. No one from Bellsouth called my cell and no voicemail was left.”
“Oh. Well, I can schedule someone to come out there tomorrow.”
“I called you yesterday to come fix it today.”
“(Pause) When is a good time for a technician to come out and look at it tomorrow?”

Good grief!