Comments on: BrandsMart USA Does Not Suck

By: J Robins

J Robins — Wed, 11 Nov 2009 00:08:37 +0000

Thanks for the tips. Looks like I won’t be shopping them for my new kitchen appliances.

By: Jake Hierson

Jake Hierson — Wed, 18 Feb 2009 21:17:54 +0000

Do you have an RSS feed?

By: JAMES BALUA

JAMES BALUA — Mon, 12 Jan 2009 17:30:59 +0000

BRANDSMART SUCKS i bought a whole home audio and flat panel tv system from them. The tv went bad after 3 months and the audio system from them sucked too the speakers were blown and replaced 2 times. I was given the run arounds as well. There installers are third party and they damaged my walls. I am in an ongoing litagation with them now. The prices are not that great either. I went to Best Buy in Pembroke Pines not only did they know more about the products they also gave me their best price and offered me better financing. Hands down probably the best atmosphere to shop in also. And everything they say is true and written down on paper. The installers from their store are amazing too.

By: Diana Bradley

Diana Bradley — Tue, 16 Sep 2008 14:36:07 +0000

1. Written by Diana Bradley, on 16-09-2008 09:10

Brandsmart sell expensive DISPOSABLE Lct Tv’s !

Purchased $6,000. Lct Sharp Aquos Tv in end of April, took it home didnt set it up until after returning from vacation, screen showed a thin vertical line on bottom left, didnt think anything of it since it was then our 3rd TV after prior returns, line multiplied, called warranty dept said that wasnt covered without even going out to see TV, called the store since salesperson assured my husband the tv would be covered for everything. Salesman reassured me again everything covered then after speaking with his manager and a lot of other so called management they bounced me off to contact the manufacturer Sharp., they asked for photos to be emailed, instantly responded back saying the $6,000. not covered. There is no exterior damage however they claim that some unknown source caused the interior Lcd damage and it is unfixable, they now want to sell me another $6,000. tv with a 10% discount !, the management or anyone from Brandsmart hasnt even bother calling to check on this or even offered refund of extended warranty that doesn cover item. BEWARE of brandsmart usa west palm beach store. We are out $6,000. and a Sharp Aquos TV, making payments on my Brandsmart credit card for an expensive disposible tv. Funny sales personnel tell you everything is covered, booklet even says all covered to quickly make the sale and get their commission but when something goes wrong everything changes. Craig Prescott, Gen Mangr has never bother returning phone calls, Robert Johnson, Dist Mangr never returns phone calls, Frank Serrano TV Dept mangr is very rude and passes the buck, Edie Bowe from Corporate office is full of BS she is a master of BS and loves passing the buck. Mr David Goldstein is the only person who actually listened and sent a tech out there again who took photos and sent to Sharp with notes stating no physical damage but again Sharp lacks immagination and stated tv not covered for cracked lct screen due to unknown physical damage. Hello people !!!! TV IS INTACT, there is not physical damage, tv could have been damaged by manufacturer when shipping the very heavy item and tightening the bolts or something internal. Why would we purchase a $6,000. Sharp Aquos LCD TV and this now being the 3rd TV from Brandsmart USA within 30 days since the previous cheaper ones were junk, were assured by the salesman that TV was fully covered only to find out 3 months later that we out out of luck, TV not covered so we are out a TV and out $6,000. We have purchased thousands of dollars there as well as highly recommend to everything and after this never stepping foot in the store again !!

By: Karen

Karen — Thu, 20 Mar 2008 03:44:35 +0000

THEY SUCK!!! Try getting something replaced from them. Bought a microwave – Kitchenaid no less – it turns on by itself, it beeps, one problem after another. We even purchased extended warranty which they did honor by coming out 4 times to check and replace panel. Finally they gave up and said ok we’ll replace it – BUT NOT WITH A KITCHENAID!!!! We paid over $350 for an overhead microwave – they will give us nothing more than a $200 Whirlpool which doesn’t match our appliances and IS NOT what we selected, purchased and paid for in good faith!!! They’re attitude is – a, duh, sorry – company policy. Take it or leave it. Over the last 2 years while rennovating we have purchased all of our appliances, electronics and more strictly from Brandsmart in South Florida. NO MORE MONEY GOES TO BRANDSMART. THEY SUCK!!!!!!!!!!!!!!!!! Even if they have the best price – they do not back up their product or care about their customers.

By: Alex

Alex — Sat, 26 Jan 2008 23:09:16 +0000

I despise Brandsmart as well and tell everyone I know to stay away. I was thrown out out of the Kennesaw, GA store for having the audacity of comparing thier prices to their competitors. I was simplywriting down prices and make/model info on HD TVs when a “manager” told me that I was “Shopping them” and that that’s not allowed. Applarantly other stores reserve the right to do that too but I’ve never encountered it.

So, if you want an HDTV I would suggest Costco, and Lowes or HD for large applieances, especially keep an eye out for sales. Also, if you don’t mind any minor dings, I would suggest ApplianceSmart in Smyrna. But their prices are really not that much lower than Lowes or HD when they’re having a sale. I’ve experienced good service from HH Gregg, but I’ve never actually bought anything from them.

Bottom line, stay away from Brndsmart at all costs!

By: CRAIG

CRAIG — Mon, 10 Dec 2007 02:05:01 +0000

Brandsmart sucks so bad. I bought a washer and dryer right after Thanksgiving. We received the dryer on time but was told the the was the was her was on backorder. This was not told to me at at the time of purchase – the – items were “supposedly” in stock. After contacting a “manager ” he told me the washer would be in about a week . I scheduled a delevery. Of cource no call no show. When contacting the customer service department, I was eventually hung up on. I called b ack and spoke to a “MANAGER” in the appliance department named Roy. He told me that the washer would be in about 12/21 about a month after paying cash for both items. He told me could do nothing for me and he told me “IT IS A FREE COUNTRY AND IT IS AMERICA” and I could do whatever i want to do.

He then told me that if I did not receive my item within 30 days of purchase I will get something comparable – I wold not hold my breath.

This is the last of the money that this store will ever see from me.

By: david

david — Thu, 06 Dec 2007 16:26:27 +0000

I advise against BestBuy too. They could care less about whether purchases are using stolen identities or not. When something does happen, their fraud department is full of empty promises.

I recommend Circuit City. They are proactive and thorough.

By: Steven

Steven — Thu, 06 Dec 2007 16:17:12 +0000

I will never shop at Brandsmart again and I will activily seek to tell others not to as well!!!! I returned a defected product 2 days after purchase with reciepts. I attempted to be nice in dealing with the staff in vain. After 3 cust service reps told me the product wasnt defected and they were not going to give me my money back – I requested management and had to firmly demand my moneyat length.
The staff at brandsmart all seem like rejected employees from the local flea market. They were the most ignorant ill manered people I have ever dealt with in person.
The next day I kept checking for my refund to post. By mid afternoon when there was not even a pending transaction I called Brandsmart to double check on the process. The Customer service clerk told me “she didnt know probably like a day or 7 days” She then told me that I had called Customer Service. WHat — I asked for a manager and was disconnected.
They may be cheaper on some items but you quickly realize the similarities of shopping in a third world market as well as the similarities with the idiots that work there.
Do yourself a favor – go to Best Buy or anywhere that concerns themselves with the customer and their reputation.

By: Linda

Linda — Fri, 30 Nov 2007 12:33:51 +0000

Brandsmart is the worst! sure everything thing is great if you get a product that has no problems but I bought a 42″ legand plasma after just 4 short months the mother board blew. Brandsmart sent someone out and I was supposed to get the replacement part within 10 days. Over a month later still no part and getting a compleat run around. I’ll never try to go the cheaper way around again you truley do get what you pay for! in this case I didn’t even get that I hardley call 1,000 for 4 months worth a bargin!