The Vonage works is the give you a device that you hook up to you broadband and plug your phone into the device. The device supports 2 phone lines. With my second account, I got a second device.

In an effort to simplify my technology, I called up and asked them to put both of my phone lines on a single device. They said a device can only be associated to a single account, so I asked them to merge my accounts. They said no problem, it would take a couple days.

Now, the first problem at this point is the fact it took about 2 hours on the phone with several people to get to this point. Additionally, each person had to reverify my ID.

A couple days later, my old home number had been transfered to the company account. That was good. But my company number wasn’t working. I gave them another day for good measure and called them up.

Seems they disconnected my company number and GAVE IT TO SOMEONE ELSE! Ugh.

For the next several weeks, I attempted to get my number back to no avail. Finally I just transfered my home number to Comcast VOIP and get a new company number with Comcast. That was in November.

So yesterday, I look on my credit card and see Vonage has charged me for another month of service for Dec 16 – Jan 15. They haven’t had my number since November!

I call up this morning (still on the call…) and tell them to refund the $56 and cancel my service. The guy tries to tell me I have been using it. And that I will be charge a disconnect fee because I haven’t met my terms and agreements. He kept telling me he was empowered to solve my problem, but he wouldn’t refund the $56 or waive the cancellation fee. He must of just been trained on what enpowerment means.

He transfers me to billing. I explain the situation again. She tells me I didn’t actually want my company number back in Oct when the account merger happened. No, according to her what I asked for was for them to move my home number to my company account, disconnect my company account line, and give me a new temporary number. I told her that A) that makes absolutely no sense, and B) that is certainly not what I asked for. Then I asked to speak to her supervisor. That made her mad. She came back on and tried to tell me what I wanted again. Finally I got her supervisor.

The supervisor was much more reasonable. I once again explained the situation, said I wanted my $56 for the next month back, and the cancellation fee waived since they gave my phone number away. Finally, the supervisor agreed.