Well, we are back from our cruise. We had a great time — more on that later. We really like Royal Caribbean cruiseline but here is a letter I previously emailed to Expedia.com expressing my frustration with their ticketing process and poor level of customer service.

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My wife and I booked a cruise through Expedia.com to celebrate our 10 year wedding anniversary. We were very satisfied with the value and ease of the booking process, but now as we are within a week and a half of the cruise, Expedia.com is causing us a great deal of stress and disappointment.

When we purchased the cruise we were told to expect the tickets in the mail by the second week of March. I called to check up on them on March 10th. I was told that we will have them soon and to call back if we don’t have them by March 20th. I called March 20th and was told that they should be going out that night, call back to get a tracking number. I called back and was told that they will be going out the evening of the 21st, call back then to get a tracking number. I called back tonight and was told that they will be mailed out ASAP. I asked to speak to a manager to find out when “ASAP” was and all they could tell me was hopefully we will get them by the 29th (Three days from when we are supposed to leave) and to keep calling back and checking.

All I know is that my credit card has been billed a large amount of money and I have nothing to show for it except a ship boarding pass (from another site) and the ever changing word of your Customer Service Department. In a time when my wife and I are supposed to be looking forward to a relaxing vacation, we are left in stressful turmoil wondering if we will even be going on vacation at all.

Is there anything that can be done to correct such an unclear and ambiguous ticket delivery process besides to tell me that hopefully I’ll get my airfare tickets in time?

P.S. I usually love to advertise brands that I like, but I currently do not plan to ever use the free Expedia.com beach towel that was supposed come with the tickets.

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Their email response was, “Sorry for your inconvience. Thank you for choosing Expedia.com.” We finally got the tickets, they didn’t include the free beach towels. So remember, “Yeah Royal Caribbean, boo Expedia.com.”